How It Works

Order and select you pickup location

Order your merch online and choose your pickup location at checkout. Not sure which location to pick? See the info below.

Use the fast lane to collect your order

On show day, go to the Click & Collect pickup point you selected and use the fast lane to collect your merch.

Show us your pickup confirmation e-mail

To collect your merchandise show us your pickup confirmation e-mail with QR Code. That's it!

Good to know

You can only collect your order at the pickup point you selected at checkout. It's not possible to collect your order at our regular merch stands or at a different pickup point.

Where do I pick up my order?

  • Standing area ticket? (General admission, Golden Circle or Wheelchair platform)

    Pickup Point Floor · inside the venue · 18:30–23:00


    Location: Ground Floor South Foyer, between arena floor entrance 003 and 004, next to the food outlets.

  • Seated area ticket?

    Pickup Point Seated · inside the venue · 18:30–23:00

    Location: First Ring South, next to section 109.

  • Want your order before the show? (any ticket, or no ticket)

    Pickup Point Outside · no ticket needed · 13:00–17:15 

    Location: At the main entrance, right next to the regular merchandise stand.

Want to know where your pickup point is before show day? Check the Ziggo Dome floor plan to find your way.

View floor plan

More Information

Which pickup point should I choose?

Which pick-up point you should select depends on your ticket type! Here’s a quick breakdown of the three options:

  1. Early Pickup Point Outside – Accessible to everyone, even without a concert ticket. Open until one hour before doors open. Perfect if you want to grab your merch early!
  2. Pickup Point Seated – Only for visitors with seated tickets on the first or second ring.
  3. Pickup Point Floor – Only accessible for those with standing tickets or wheelchair spaces in the main hall.

Pick the pick-up point that matches your ticket, and you’ll be good to go for a smooth merch pick-up!

Can I exchange sizes at the Click & Collect?

In most cases, exchanges at the Click & Collect are not possible. Not sure about your size? Then it might be better to buy your merch at one of our regular merchandise stand, there, you can check out the sizes before you buy. Picked the wrong size anyway? Just contact us at support@officialmerchandise.nl.

I didn't receive a confirmation email with QR code. What now?

It's possible that the confirmation e-mail doesn't load correctly, especially in a crowded area. You can try opening the e-mail again. Or if this doesn't work you can still collect your order by telling us your name or order number.

What happens if you forget to collect your order?

If you’re unable to pick up your order, please contact us. We’ll refund the amount to your account. Unfortunately it's not possible to deliver the items to your home address.

Why is there a service fee?

A small service fee applies to Click & Collect to help cover the additional work and operational costs. We appreciate your understanding!

Is there more merchandise available at the merchandise stand?

You can pre-order a selection of the available merchandise. There will be more products available at our regular merchandise stands.

My question isn’t listed here

Reach out to us at support@officialmerchandise.nl. Just a heads-up: on show days it might take a little longer to get a response — thanks for your patience!